Program Success Coordinator

at One On One / Next Level

Fun question!

If you could pick only one movie genre to watch until the end of time…what would it be?

Are you into high-speed action-adventure 🚔 chases all day? Maybe it’s a zombie apocalypse 🧟‍♂️ that keeps you on the edge of your seat. Or is it the magic of rom-com that captures your ❤️?

Have you ever wondered HOW the talented actors who make these epic movies actually land the part that brings the pages of a script to life?

Well, that’s where we come in!

Here at One On One / Next Level, we help actors forge their own relationships with the industry instead of waiting for the phone to ring.

We pride ourselves on being a space for trained, committed actors to build a community and network, thereby being a bridge to their success.

We offer programming across 3 campuses - Los Angeles, New York, and online - along with special programs & collaborations with renowned institutions such as the USC School of Cinematic Arts Film School & NYU Tisch Grad Film School.

This year we’re focused on expanding our membership and creating the most exceptional experience for everyone who touches our brand.

To help us make our vision a reality, we’re adding a new Program Success Coordinator to our team!

If this sounds like a match for who you are and what you’re excellent at doing (and you have some experience to prove it), click to apply.

We’d love to have you as part of our incredible team & community!
 

Program Success Coordinator

Overview

Reporting to the President, you’re responsible for making all elements of our program delivery an exceptional experience for everyone involved.

Whether that’s executing the logistical details for our daily (Monday to Sunday) classes and special events or supporting our marketing & program enrollment campaigns, you’re there, and you get it done with pride.

This role touches all processes that make our programs successful - marketing, enrollment, and delivery. While you’ll become the go-to expert for program enrollment & delivery, for marketing, you’re the Robin (he/she/they...let's be creative here!) to our in-house Batman (aka our Marketing Manager 🧔). Together, you promote the programs that you’re ultimately responsible for delivering without a hitch.

We want you to bring a member-first mindset to everything you do. Because we know that every member's experience with our brand, whether online, in the DMs 💬, or in our training studio, has a direct impact on the company’s revenue & reputation.

To be an Oscar winner 🏆 in this role, you bring a fun mix of mature, high energy & genuine honesty to every email, online, phone and in-person interaction you have. You love getting into the details, executing flawlessly, and having purpose-driven conversations to get the job done.

Fast Facts

• Time Commitment: Full-time 40 hours per week; Monday to Friday, 11am to 7:30pm Eastern Time
• Compensation: $50,000 annually (gross)
• Location: New York City, NY; This position is fully in person in our local office, not remote, hybrid, or work from home.
• Status: You will be an employee and must be authorized to legally work in the United States
• Benefits: Health insurance stipend after 3 months, paid PTO, paid sick time

Responsibilities

Program Delivery (33%)

• Manage all aspects of program delivery by ensuring sufficient coverage & resources are available (i.e. staff, instructors, class assistants, equipment, rooms, swag, and anything else we need) so that every class is delivered flawlessly, and each participant has an exceptional experience.
• Take the lead to ensure our programs are set up to be successful. This could be classroom setup, paying invoices, advising part-time staff, greeting instructors, securing readers at the last minute, or notifying a class that it has been rescheduled.
• Deliver orientation, welcome, and wrap up messages for special programs & events.
• Become intimately familiar with the studio's program calendar, enrollment goals, instructor profiles, and other details needed to execute flawlessly.
• Be calm, composed, and logical when handling escalations pre/during/post program delivery.
• Collect program evaluations, review, analyze, and summarize the trends to share with the broader team. Take the lead on implementing changes while staying focused on continuous improvement.
• Work with vendors and the team to oversee facilities management to always ensure a clean, well-maintained, and welcoming office environment.
• Continuously build the roster of reliable volunteers to support program delivery. Regularly engage with office visitors, members, and program participants to invite the best ones to be an extended member of our team.

Program Enrollment (33%)

• Engage with followers and members online, by phone, over email, and in person to facilitate their enrollment in classes, programs, and special events. You’re talented at proactively having both public and private conversations virtually & in person to answer questions with care and make invitations to sign up.
• Monitor program registrations and follow up with anyone who expresses interest in any of our programs. Yes, that means you need to initiate phone calls and talk to strangers virtually & face to face.

Marketing Support (33%)

• Support the Marketing Manager to execute marketing campaigns designed to engage the audience & identify potential new members & students.
• Draft, schedule, & monitor email newsletters to keep our member community engaged and inspired to sign up for our next program or offer.
• Capture footage for marketing content by using a smartphone to record snippets of a class in progress (shhhh!), interview participants, gather testimonials, and generally find creative ways to share the energy in the room with our broader community.
• Take a keen interest in our targets by ensuring that all marketing roads lead to new member acquisitions, program sign-ups, & other revenue-generating outcomes. You love using targets to create a sense of urgency month after month.
• Promote upcoming events and programs to students before & after workshops, events, and classes.

Teamwork

• Get to know us & let us get to know you by proactively building relationships with everyone on the team.
• Learn the ins & outs of the business…that’s everything from enrollment to program delivery to customer service & everything in between. You understand the overall flow and use that to get your job done.
• Support the team members on other related projects as requested.

This could be you if…

How you work:

• No task is too big or too small for you. You’re ready to take responsibility, get your hands dirty, and get it all done.
• Multitasking is the name of your game. You keep all the plates spinning & enjoy working in a fast-paced environment.
• You have tools & systems to keep yourself organized, meet timelines, and stay on top of your tasks.
• You’re an action-oriented, self-starter. You get your work done on time (or early) and pride yourself on not needing to be managed to meet deadlines.
• When facing new challenges, you rely on your resourcefulness to get up to speed, find solutions, and keep moving forward.
• You’re invested in your personal & professional development and want to grow in a fast-paced company for the long term.

Who you are:

• You have 2-4 years of experience in customer service, administration, training coordination, hospitality or other professional fields with a fast-paced, diverse team.
• You’re a strong communicator. Whether it’s written or verbally, you strike a healthy balance between being honest, clear, and considering how your words & tone will make someone else feel.
• You’re at your best when you’re following established processes with the goal of executing them to perfection.
• You’re discerning, savvy, and know how to connect with people. We’re talking actors, talent agents, managers, and creatives from all walks of life. There’s no such thing as a stranger in your world.
• Detail, details, details! You know the details matter, and you’d never dream of sending something out that doesn’t look just right. Typos & off brand ideas are a no-no.
• You know your way around social media platforms (IG & TikTok) and love spending some of your work day building our presence there.
• Exposure to the television, film, and/or theater industries is an asset, but not required.
• You don’t want to build your own acting career. This is not a gig to make entertainment industry connections and build your own resume.
• You share our commitment to helping actors build successful careers and take control of their professional lives.
• You enjoy a good laugh and like to have fun with the people you work with.

Software We Use

• Constant Contact for email communication
• GSuite for email & spreadsheets
• Slack for in-the-moment team conversations
• Zoom for video conferencing
• Instagram for content sharing & engagement
• TikTok for content sharing & engagement

How To Apply

If you’ve read this far & this sounds like you, click this button to submit your application!

Our Hiring Process

We are accepting applications from now until we find the right person. That could happen today! So, if you're interested, apply now. Don't miss the opportunity.

One on One / Next Level is fiercely dedicated to cultivating a welcoming, respectful, engaging educational environment void of discriminatory acts and/or behavior.  Discrimination on the basis of age, sex, gender, race, ethnicity, sexual orientation, disability, and religious belief is prohibited.

As a company, we value diversity, equity, and inclusion. We encourage all people, regardless of ethnicity, nationality, gender, race, ability, religion, sexual identity, or any other personal identifier, to apply.

If you’re selected to move forward in the hiring process, you’ll be notified by email and invited to a virtual interview with the hiring team. Keep your eyes on your inbox!

If you don’t hear from us, thank you so much for applying & considering us as the next step in your career.

We can’t wait to hear from you!